Category: Blog

Bell Helicopter, a Textron Inc. company, has announced significant progress with its customer service – continuing to provide the best customer support in the industry.

“In 2016 we launched a brand-new support solution, our Customer Advantage Plans (CAP), and strengthened our support network, adding four new service centers across the globe,” said Glenn Isbell, executive vice president, customer support and services for Bell Helicopter. “We will continue to enhance our customer support capabilities, and I am excited to carry this momentum into the New Year.”

Bell Helicopter’s CAP provides customers with comprehensive coverage solutions for their daily operations. Since its launch, the innovative support solution has gained traction across the globe – with current customers represented in regions including North America, Latin America, Asia Pacific and Europe. The plans have additionally been adopted by customers in mission segments ranging from emergency medical, corporate/VIP to oil-and-gas operators.

Multiple large fleets have also adopted the plans, including the most recent announced customer, Heliservicio, signing its large fleet of 20 Bell 412EPs.

“We will continue to support our customers’ success with products and services that provide the most value, responsiveness and cost competiveness for their operations,” added Isbell.

Recently, Bell Helicopter signed its first CAP customer in India. The corporate customer operates a Bell 429 and was signed through Dubai-based aircraft management company, Titan Aviation Group.

“With predictable maintenance costs, priority access to parts and assemblies and increased aircraft availability, Bell Helicopter’s Customer Advantage Plan provides peace of mind, knowing my investment is protected,” said Sakeer Sheik, a Bell 429 customer.

In addition to the support plans, Bell Helicopter continues to strengthen its support network, adding four newly-authorized customer service facilities just last year:

Zhenjiang Aerochine Aviation Limited, Zhenjiang City, Jiangsu Province, PRC;
Eagle Copters Australasia, Coffs Harbour, NSW, Australia;
Genel Havacilik A.S. Turkey, Istanbul; and
Petroleum Air Services, Nasr City, Cairo, Egypt.

“The addition of our newly-authorized customer service facilities reinforces our commitment to enhancing the regional support customers need to continue their operations,” said Mike Reagan, director, global services at Bell Helicopter.

Bell Helicopter’s customer service facilities aim to enhance customer satisfaction by providing a personal link between Bell Helicopter and its customers. With services ranging from aircraft refurbishment and accessory options to maintenance, repair and overhaul solutions, combined with personalized service offerings, Bell Helicopter’s service facilities provides complete and seamless support — offering Bell Helicopter customers the advantages of a one-stop service experience worldwide.

– Originially released and published via Vertical Mag here

Dubai-based international aviation services firm Titan Aviation will add three new aircraft to its fleet to mark its 10th year of operations, the firm announced.

The company said that it had inducted a Hawker 900XP, Learjet 60XR and Embraer Legacy 650 to the managed fleet, which now comprises seven business jets and one helicopter, based in the Middle East, India and Europe.

“We are delighted to mark our 10th anniversary by adding three new aircraft to the managed fleet. We also have a further four managed aircraft in the pipeline, so the business has real momentum,” said Captain Sakeer Sheik, Managing Director of Titan Aviation.

“It’s been an eventful 10 years in which we have seen the regional private aviation industry consolidate and mature, and Titan has played a role in this process by offering all the benefits and advantages of aircraft ownership without any of the burdens such as regulatory issues, operational coordination, maintenance and administrative matters, and crew. We have also sold over 35 aircraft in this period, helped make aircraft profitable for owners and developed a unique regional aviation HR service.”

Titan’s fleet already includes Embraer Legacy 600s, and Embraer Phenom 100s. Two of the managed business jets are available to the charter market.

“During the last 10 years, Titan Aviation has successfully placed 450 pilots in the region – as well as Crew members, Examiners & Instructors and Sales/Marketing Managers in aviation companies across the region and this is an achievement of which we are especially proud,” added Captain Sakeer. “This confidential aviation HR service remains unique and it has made a significant contribution to the development of the industry in the region. We are always on the look out for talented professionals and we are now looking ahead to the rise of low-cost airlines and expect to be working with more specialists in this field in the future.”

The Legacy 650 from Embraer : A Virtual Walk-through

Titan Aviation delivered a brand new Bell 429 to the private owner in India on 13th October. The helicopter is exclusively for the owner’s private use and will be based in the southern state of Kerala in India. Titan Aviation handled the entire project of identifying and importing the helicopter on behalf of its customer.

“With the delivery of the second machine to the same owner, Titan Aviation achieves a very significant milestone and it is also our first Bell 429 helicopter. It performs very well and the owners are very happy with its utility. The support we have received from Bell so far is also commendable. We hope that their support and co-operation continues.”, says Capt. Sakeer Sheik, MD of Titan Aviation.

Titan Aviation will operate and manage the Bell 429, which is now based in a private helipad constructed for the owner’s exclusive use. The company also manages the helipad. “We are pleased to provide one stop solution for the owner who continues to focus on their business expansion while we move them from place to place”, says Capt. Sakeer. According to him, it is a testimony of the quality services offered by the company that the owner continues to entrust the operations of their private jet, helicopter and management of helipad to Titan Aviation. “This is our achievement”, he claims.

Titan Aviation’s unique “one-stop-shop” service includes aircraft sales, operations& maintenance management and air charter services in UAE and India. The company currently has a fleet of privately managed aircraft including Gulfstream V, Legacy 600/650, Phenom 100/300 and helicopters.

Titan Aviation has recently added a Global 5000 and a Hawker 800XP to its managed fleet in the Middle East. Both the Aircraft will be flown exclusively for the owners.

Welcoming the aircraft to its fleet, Mahesh Iyer, President of Titan Aviation Group said, “We have provided excellent quality services to the Private Aircraft Owners which has become our forte. We are pleased to add two more Aircraft to our fleet, which offers flexibility for our client’s travel needs. The Global 5000 helps the Client to travel intercontinental distances whereas the Hawker 800XP offers good cabin space and comfort for short hops in the GCC and Africa region.”

According to Rajesh Rajan, Chief Operating Officer of the Group, “Operationally, Global is an aircraft that gives lot of flexibility in range and we also ensure it serves the owner fully by having a flight engineer on-board all the time. Hawker 800XP is a very versatile machine, and we are happy with the availability of support in the GCC and Asia region which ensures continuous operations”. He adds that the aircraft are maintained exclusively at authorised service centres to ensure “accountability”.

Titan Aviation is an aviation services company, established in 2004, offering a wide array of services, including Aircraft Management, Charter, Sales & Leasing, Cockpit Crew Support and Pilot Training. It manages a fleet of 10 jets, across Asia and Middle East, and is expanding its services to Singapore and the UK. The company has been certified by international auditors such as IS-BAO, and works with many reputed lenders as the Operator of choice.

Titan stands out for its responsiveness and transparent business practices, distinctively offering highly skilled and professional service at a very competitive cost. Its team consists of Aviation professionals, covering all categories of the industry, including General, Corporate and Commercial Aviation.

DUBAI, U.A.E. (October 21, 2013) – Titan Aviation added a Gulfstream V to its managed fleet and the aircraft was handed over to the Operations team at the manufacturer’s facility in Luton, London. The aircraft will be managed and operated by Titan Aviation for exclusive private use of its owner.

Configured to accommodate 16 passengers in utmost comfort and luxury in three cabin zones, the luxurious jet is equipped with state-of-the-art features such as high speed communication – voice & data, air show, in-flight entertainment etc. The cockpit crew is pleased with the Heads up Display (HUD) features and they will have the use of Electronic Flight Bag (EFB) available, along with I pad – the objective is to establish a paperless cockpit environment.

“We are pleased to accept the Rolls of the skies, on behalf of the Owner. The owners have been active flyers on the same family of aircraft for many years. Passenger comfort in the GVis unmatched and it also offers the perfect range for the owner’s travel profile; GV has excellent dispatch reliability and Gulfstream product support is also world class – around the globe.” said Capt. Sakeer C. Sheik, Managing Director of Titan Aviation.

Chief Pilot of Titan Aviation who is a veteran Gulfstream pilot lauds the GV for its versatility and performance. “I have flown Gulfstreams many years and I am very impressed of the climb performance which allows us in most cases to climb up to FL450 right after T/O. HUD and EVS improve our safety during poor visibility. We are working on converting the cockpit into a paperless environment”. He and his team of Pilots along with Maintenance team of Titan Aviation are currently working on various process improvements to ensure the Owner gets the best out of his private jet.

Javed Ahmed, Technical Director of Titan Aviation welcomes the GV to the fleet, “We are happy to have the GV with us and have already proven to the owner that he can keep to his travel schedule with minimum down time of his aircraft.” With CAMO approvals from relevant Civil Aviation Authorities, Titan Aviation is emerging us a one-stop solution provider for many aircraft owners, according to Javed.

Inside the Gulfstream V : A Video Tour

Titan Aviation is sponsoring the 3rd Annual “Aviation Asset Management in the Middle East” conference which is going to be held on the 10th of November 2011 in Novotel World Trade Centre Dubai, UAE.

The event will provide the platform for high level debate, exchange of ideas and information as well as extensive networking opportunities for aviation executives from the Middle East and around the world.

The highlights of the conference will include topics like Legal aspects of aircraft leasing disputes, Traps and Pitfalls in Aircraft Lease Agreements, Aircraft Leasing and Lessor’s tools to protect the Value of an Aircraft Asset and Major advantages of financing aircraft in off-shore jurisdictions having adopted the Cape Town Convention. “Being in the business of Aircraft Sales and Management, it’s our pleasure to sponsor an event like this which focuses on providing efficient Aviation Asset Management concept, which is of great importance to the high value asset owners during difficult financial times.” says Capt. Sakeer C. Sheik, Managing Director of Titan Aviation, who is also one of the prominent speakers at the conference.

“The financial crisis has forced many owners to get rid of their private jets which are high value at the same time high expenditure causing assets, but if managed properly they can be used as supporting tools for the growth of business during difficult financial times and this is where efficient asset management professionals like us play a role.” adds Capt. Sakeer.

Phenom 100 helps Titan Aviation expand its presence in India

São José dos Campos, June 22, 2011 – Embraer has delivered a Phenom 100 executive jet to Titan Aviation, a global aviation specialty service provider headquartered in the United Arab Emirates, during a ceremony held at the Company’s headquarters in São José dos Campos, Brazil. This is the first Phenom 100 that Titan Aviation will manage and operate on behalf of an undisclosed customer based in India, widening Titan’s operations in that country. This delivery increases Titan’s portfolio of Embraer managed and/or operated Executive Jets to a total of four aircraft, which includes three Legacy 600s.

Two additional Phenom 100s are expected to join Titan’s fleet next year. “Titan Aviation has become a great friend and business partner of Embraer Executive Jets, and we are confident that the management and operation of this aircraft is in very good hands,” said José Costas, Embraer Vice President, Marketing and Sales, Asia Pacific – Executive Jets. “We look forward to continue strengthening our relationship with Titan Aviation and having more such mutually beneficial partnerships both in India and elsewhere around the world.”

“Titan Aviation worked very closely with Embraer in concluding the sale and delivery of this Phenom 100 on behalf of its customer, and we find Embraer to be very supportive in satisfying the requirements of our customer. It’s a pleasure to deal with Embraer Executive Jets,” said Mr. Sajad Mohamed, CEO of Titan Aviation.

Titan Aviation recently organized the first ever “Business Aircraft Static Display Show”, in Cochin, April 30 and May 1, 2011, in which Embraer participated with its Phenom 100 jet, resulting in one potential customer of Titan Aviation signing up to buy a Phenom 100. “We look forward to working closely with Embraer to conclude the sale of this Phenom 100, as well, and to taking our relationship to new heights,” Mr. Sajad Mohamed added. Over 30 orders for Phenom 100 have been placed by customers in India, so far. The first was delivered in November 2010, and four more since then. This brings the current fleet of Embraer Executive Jets based in India to fifteen, since the delivery of the first Legacy aircraft in 2005.

These include a Lineage 1000, which was granted type certification by the Directorate General of Civil Aviation (DGCA) of India, in April 2011, nine Legacy 600s with the Indian Air Force, Border Security Forces and private corporations, as well as five Phenom 100s. Embraer has also appointed Indamer Pvt. Ltd., in Mumbai, and Airworks in Delhi, as Embraer Authorized Service Centers (EASC) to provide operators in India with maintenance, repair and overhaul services.

These appointments are further supported by the presence of a dedicated Embraer Field Service Representative based in Mumbai, as well as a 24-hour Customer Contact Center located at the Company’s headquarters in São José dos Campos, Brazil, to provide assistance to Embraer’s Executive Jets customers anywhere in the world, at any time of the day.

Titan Aviation, an aviation industry services provider based in Dubai with operations worldwide has been approved by Cayman Civil Aviation Authority as a Continuous Airworthiness Maintenance Organization (CAMO) unit as per Overseas Territories Aviation Requirements (OTAR) Part 39.

This approval enables Titan Aviation to monitor and maintain the aircraft flown under Cayman Islands registry. Titan Aviation operates a fleet of Cayman Islands registered aircraft on behalf of the owners which are based in the Middle East and India. On being awarded the approval, Mr. Javed Ahmed, Technical Coordinator and Airworthiness Manager of the company pointed out that approval to function as a CAMO unit enables Titan Aviation to satisfy the regulatory requirements and in addition it also ensures safe and reliable operations for the owners. “This is crucial for us since we are very keen to ensure that our aircraft owners are always protected and fly in aircraft that are maintained to the highest standards of safety; so this approval is an additional value added service offer from us to our valuable clients”.
“We thank the Cayman Civil Aviation Authorities for establishing regulations that supports private aircraft operations and with our experience of dealing with them since last few years we can say that the officials are certainly knowledgeable and are very interactive and communicative, which makes the operations continue uninterrupted”.

Titan Aviation has inducted competent and knowledgeable team members into the Maintenance and Planning department to ensure strict adherence to the regulations. The company also expects to offer this service to more aircraft owners in the Region and is already in talks to induct a Lineage 1000, Gulfstream 200 and Legacy 600 into the managed fleet to be registered under Cayman Civil Aviation Authority. The company is also in the process of securing OTAR 125 approval from the Cayman Civil Aviation Authority to undertake complete flight operations supervision of its managed fleet of aircraft.

Titan Aviation India participated in the recently concluded Heli Tourism Conference held in Cochin International Airport in Kerala on 15th Feb 2011. Main motto of the event was to explore viability of Helicopter Operations in Kerala. Kerala being a prominent tourist state with influx of considerable amount of International as well as Domestic tourists there is a need to provide faster and reliable connectivity between tourist spots which is only possible by means of Helicopter Charter Operations due to the nature of Kerala’s landscape.

During the conference it was extensively discussed that apart from of Heli Tourism flights between prominent tourist spots there is also wide scope for Helicopter Charter Services for activities like Pilgrimage Tourism, Air Ambulance, Emergency Evacuations and helicopter charter services between Cochin and Lakshadweep Islands.

“Kerala has a huge potential for Heli Tourism within the State as well as interstate travel between Kerala and other states in the region like Tamil Nadu, Karnataka and Goa. As the stake holders of Kerala Aviation industry and local Airport authorities are keen to support and promote Heli Tourism and Business Aviation Industry there are lots of opportunities for aviation service companies like Titan Aviation India who are gearing up to provide Helicopter Charter Service in Kerala as well as Air Charter Service between Kerala and other states in India” says Cptn. Sakeer Sheik, MD, Titan Aviation who was also a speaker at the conference.

Titan Aviation, which manages its worldwide operations from Dubai, is edging closer to securing an AOC in San Marino while continuing to develop its business in the UAE and India. As reported in EBAN last month, the company recently added a Global 6000 to its managed fleet. A Phenom 100 is also expected to arrive in Q4 of this year, at which point the San Marino AOC should be finalized.

“Both the Middle East and Indian arms of Titan Aviation are important to us,” says MD Sakeer Sheik. With the Middle East Global 5000 we have a lot of high net worth clients to look after and we are also in the process of starting medevac operations.

“We are looking beyond the Middle East and at medevac aircraft that can also be converted into a VIP charter aircraft. We will use a Hawker 900XP and Challenger 6D5, and this will form our nest expansion plan, out of Dubai and Abu Dhabi.”

Titan Aviation is partnering with a large hospital group in UAE, the first step towards a fully-fledged medevac operation, as Sheik explains: The second step is to make ourselves available to other parties that require such services. Royal Jet used to operate a lot of medevac flights but is no longer active in this business. We want to get in there, with the right kind of aircraft.

“A Challenger can fly seven hours, which would be ideal to cover some parts of Europe and some parts of Africa. So we have a long range, non- stop aircraft and we have a medium range aircraft that can cater to the Asian market and the eastern European market.”

Sheik also reveals that he is planning to add four more managed aircraft to the fleet before the end of the year. Aircraft management is a serious focus in our business and we have a lot of thrust in that area, he says. “We have hired fames Coak, who has work experience in the GCC in the charter department. He comes with a lot of experience having worked at Rotana, Falcon and Gulf Wings. He will drive forward the expansion plans we have in the charter and management division.”